The delivery was problematic as the mattress was left in the building's foyer instead of being brought to my first-floor apartment as requested. The mattress itself has its own issues. The 'cool' top layer is quite uncomfortable, with noticeable indentations felt through the fitted sheet. Customers are advised against using a mattress topper to keep the cooling effect, but sleeping directly on this surface is not practical for me or my children. When I tried to return the mattress, I was told that a king-size mattress couldn't be donated and that I would need to find someone to take it myself. I proposed a reasonable solution that providing the cool comfort overlay in good faith would be more economical and sustainable, but after that, my chat was abruptly ended and I received no further communication. I am still waiting for a proper response and resolution from the company.
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Helping you to live well slept.
At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet.
With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries.
Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.See more
