I ordered and paid for a mattress on 3 Jan 2026. We were assured that it would arrive by 12 Jan 2026. However, despite numerous attempts to reach the support team via email and live chat (there's no phone support), the mattress was not delivered as scheduled on 24 Jan 2026 at 6pm. As customers, we shouldn't be overlooked after making a payment. We require a full refund for the purchase and will seek compensation for the time wasted and the stress caused.
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Helping you to live well slept.
At Ecosa, we believe good sleep is the foundation of a great life. So, since 2015, we’ve been creating thoughtful products to transform yours. Enabling you to do more, dream more and be more – while treading lightly on the planet.
With head offices in Melbourne, Hong Kong and Japan, Ecosa is now available online in five countries.
Through our charity partnerships, we're focused on giving back and doing good. We source the wood for our bed bases from sustainable plantations, donate all returns to charity, and sponsor homeless initiatives to ensure everyone has the same chance at a great night's sleep.See more
