On the 27/05/25 a case was opened to install a pigeon mesh around our solar panels. I was later told on the 29/09/25 this should have taken typically take 8-12 weeks to resolve. It has now been 35 weeks.I have sent nearly 20 emails since 27/05/25 and called the same number of times to find out what is going on and each time I am either given the same response that it is being escalated to their account management team, or my emails are just straight up ignored.The constant noise from pigeons, having to clean my gutters of sticks mixed with poo and have the smell of poo come up our drains every time we wash up or have a shower has caused myself and my family much stress and discomfort over the almost 8 months that this case has been open. Our baby can’t even sleep in her room because of the constant noise! This is not just unacceptable.In addition, looking at the birds nesting under the solar panels I have been extremely concerned for some time that this has created a massive fire hazard. I made Ecovision aware of the fire hazard on 03/01/25 and had no response whatsoever! Would I also have had no response if my house had burnt down and I was contacting them about that? Who will be responsible if my house and my neighbours house catches fire? This has put my family at risk for far too long which is totally unacceptable. I have emailed countless times about the panels being a significant health and safety risk and I have had no response.The only way I seem to get any response is if I call. When I ask if I can switch the panels off to reduce the risk of my house burning down I am told that they can’t advise that I don’t do it, but that if I did, they also can’t say that I won’t have to pay the panel owners compensation for the lost energy. So basically asking me to choose between losing my house, harming my family in a house fire, and potentially losing thousands of pounds in compensation!?Never in my life have I dealt with a company with such poor communication, low standards of costumer care and empty promises. Last Tuesday, I was told when following up again over the phone, that I would be contacted by the end of the week. I knew this would never happen as I’ve had that empty reassurance every time I’ve called, so I called again on Thursday to ensure I would be contacted. It got to 4pm on Friday and still no call or email. It took me to call again to find out what was going on!!! Why say I would be contacted when I wasn’t!I wrote a formal complaint which I was told on the phone would take up to 3 working days to at least be acknowledged and then up to 10 working days to be resolved. Guess what? It’s been 5 working days and I’ve heard absolutely nothing!All of this has left me constantly stressed, frustrated, angry, worried and anxious and that is all because of their failure to act and communicate with their customer. I have spent HOURS of my time emailing, calling and gathering evidence which show their failure as a company and have had nothing in return!Avoid, avoid, avoid!
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Ecovision specialises in the ongoing care and maintenance of solar PV systems across the UK.
Whether it’s a simple health check, meter upgrade, or a full service visit, we’re here to make looking after your solar panels straightforward and stress-free.
We work closely with homeowners, housing associations, and landlords to make sure every system stays safe, efficient, and fully compliant.
Our customers love our professional engineers, clear communication, and reliable service and we’re proud to keep your renewable energy running smoothly, year after year.See more
