Having had solar panels for 14 to 15 years. Not heard from anyone until 2025 when we received emails to say a problem and engineer needed.First one didn't arrive which was frustrating as we had moved appointments and plans thinking that there was a big problem. After contacting customer service on phone told that the appointment had been cancelled. However after emailing customer service who responded within an hour or so a second appointment with assurance that the engineer would contact us if an issue. The service manager explained that the issue was due to 2/3 G being turned off a new meter was required. Would have been great if the letters or emails explained this in first place. However when the 2nd engineer arrived within the appointment timescale he changed the meter quickly and politely, but also explained further work was required....we are still awaiting an appointment for this to be completed. Ecovision is an asset management company . Thankyou for reply pleased to hear but for infoNever received the email to explain reason for visit. Please be aware still happy with our panels and do understand issues.
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Ecovision specialises in the ongoing care and maintenance of solar PV systems across the UK.
Whether it’s a simple health check, meter upgrade, or a full service visit, we’re here to make looking after your solar panels straightforward and stress-free.
We work closely with homeowners, housing associations, and landlords to make sure every system stays safe, efficient, and fully compliant.
Our customers love our professional engineers, clear communication, and reliable service and we’re proud to keep your renewable energy running smoothly, year after year.See more