ecowaymovers.ca

Horrible Experience

I had a very disappointing experience with Ecoway Movers. I was overcharged by an extra hour, which I only noticed on the bill after my mom had to insist on taking a photo of it. I wasn’t present at the time of payment due to a personal emergency, so my mom was handling things on my behalf. They initially said they only accepted cash or e-transfer, and since my mom didn’t have either, she called me for direction. I told her to have them send me the amount owing, and I would e-transfer immediately. Suddenly, they were willing to accept a credit card.They also left before the work was finished. During the quote phone call, I specifically asked for boxes to be brought to the correct floors in my new home, but during the move, they refused to do this, leaving my 60-year-old mom to do it herself. My mom also asked them to move a boxed-up bed, but they told her it was “too heavy” and refused. Later, my child’s father brought it up by himself. I can understand if they couldn’t move certain items already on-site, but that’s not what they said. Instead, they rudely told my mom it was too heavy and refused to help.I submitted a complaint, but it has been well over their processing time of 18 business days with no response. Someone from Ecoway Movers called for a survey, and I honestly shared my experience and mentioned that no one had contacted me about my complaint. They said someone from the complaints department would call me the next day, but it has been well over two weeks, and I still haven’t heard from them. A few days ago, I called again to ask about my complaint, and the person on the phone said the complaints department would call me back. I’m still waiting.I hired movers to make my move less stressful, but this entire experience, from the move to the lack of follow-up, has been beyond stressful and completely unprofessional.

Date of experience: Oct 19, 2024