I sold my mother's house on 3rd October 2024, notified EDF and sent meter readings. (I have the email I sent with the attachments). They settled the final account with me as her executor (she was in credit so they paid the estate). I received a letter from LCS, a credit reference agency, dated 6th August addressed to my dead mother and father, but at my house, demanding payment for the six months AFTER THE HOUSE WAS SOLD and threatening to share this information with other agencies. Nothing I have done to get this sorted out with EDF had made any difference. On 14th August I emailed and stated unequivocally that the addressees were dead, and that the house had been sold before the period in question. I got a pointless reply that said no bills were generated after April 2025, which was not the period in question. I replied to this effect, and got another meaningless reply 3 days later, this time saying that they had no record of contacting the debt collectors and the last bill was from November to August. They simply were not reading my emails properly. I replied (same day, 18th August) showing them a copy of the letter from the debt collectors (LCS) and reiterated that this was after the sale. I'd had no response by 21st August so sent it all again and stressed this was a formal complaint. EDF replied to say they had never had a death certificate (not true, I had dealt directly with their bereavement team) and that the new owners did not take over until 30th March. That again is not true. The house was sold on 3rd October. I sent them the death certificate AGAIN, and a copy of the email I sent informing them about the sale, and a copy of the meter readings (taken by phone and therefore dated). I have also sent a copy of the completion statement for the sale of the house. I got a reply asking for a time at which they could call me today, and for a phone number. I sent them a time, and also said that I would make myself available at another time if that was not convenient. They did not reply and did not phone. I do not know what to do and am at my wit's end. I am devastated to be labelled a debtor, as I have never owed a penny in my life. I am in my seventies, with various health problems, and cannot sleep for worry about this. My blood pressure is up 20 points. I would urge you not to contract with this company under any circumstances.
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