The worst Energy company out there! On top of already overcharging us for electricity each month, when we switched to another company, they charged us almost 400£ in what they claimed to be a “debt” that was built over 8 months. Mind you we were already paying 120£ a month for a 1 bedroom apartment! Not sure where this debt came from and they couldn’t explain it either. They claimed we were using more energy than we paid for, and instead of charging us each month they just built a debt on our behalf! (Which makes total sense!) There was also no discussion or no notice of the 400£ being taken out of our account, we just woke up and had the money taken out of our account. When we tried to talk to customer service, it was all a robotic conversation, completely pointless. NEVER going back to this ripping company and will make sure anyone around me avoids these scammers at all cost!
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