ediblearrangements.com

First off the app and online ordering is just horrible. It literally took me 2 days to finish my ord

First off the app and online ordering is just horrible. It literally took me 2 days to finish my order because it kept freezing up etc One thing after another... So I ended up calling the local franchise although I knew that the reviews were bad. I ordered edible arrangements a lot throughout the years and myself personally never had a bad experience but I have not used them in a few years. So I took the chance and I ordered anyway. BIG MISTAKE. I should have trusted the consumers. I ordered $175 worth fruit also flowers for my daughter and her husband's anniversary. It was supposed to have been a surprise. No no surprise, the driver called my daughter and reviewed the address to her... There's no way that he got lost or the address was hard to find because it's a regular house in a regular subdivision it doesn't take a rocket scientist... So he didn't knock on the door and surprise her but he called her and let her know that he was coming. Of course they didn't bring the flowers which was very very important. I did not find out that they were out roses and all of flowers until after the edible arrangement was delivered. They never even told me. My daughter had to tell me when I asked her if she got the roses. Oh no no roses so I called the store and he said oh yeah we're all out of flowers we won't get them until next week.. Now why did he not tell me that when I called and ordered this stuff. If I would have known that I would have never ordered from edible arrangement... It's just total incompetence... It is so hard to find good workers but edible arrangemens store used to be good. I do not know what happened I guess they are hiring scraping the bottom of the barrel for people. I will never order from them again

Date of experience: Apr 02, 2026