One of the rare occasions I neglected to read the reviews. Ordered online on 12/13/25 for delivery on 12/14 to be fulfilled by the nearest "franchise" store. 12/14 received email of delivery, but didn't hear from recipient on either 12/14 or 12/15. Called recipient 12/16. Delivery NOT made. 12/16 at 1:30pm called store about non-delivery.They checked on it & said an Uber Eats driver had delivered it. I had not been made aware that some food delivery service was being used instead of having their own. I told them delivery was not made. They told me they would send out a replacement product. I was told they would inform me when it left the store for delivery and that the delivery driver would send me a photo confirmation of delivery. I did not hear from them again on 12/16. 12/17 arrives & I expect to hear from them fairly early assuming my order would be top priority since there had already been a screw-up. At 2pm I had still not heard anything from them so I called again. Was told it was out for delivery. They never called as promised to let me know when it left store. At 6:30pm still nothing from store, driver or recipient. Again I call store. Employee who answered phone checked with driver & order was still in drivers vehicle, still to be delivered. Order was finally delivered 15 mins later. Driver called me with verbal confirmation. Recipient texted me with verification and photo. No photo was sent by driver as store had promised. On the whole, there just appeared to be no real concern by the company store that they had thoroughly botched my delivery and surprise gift to my recipient.I have found in my experience that the "franchise model" used in companies leaves much to be desired when it comes to the customer experience on many occasions. Many companies using franchises appear to use them more to save brand name money and avoid responsibility for poor customer service. I feel many companies just do not create enough oversight over there franchise stores and how these stores are serving the public. You would think that wouldn't be the case if it harms the brand.As for using food delivery services such as Uber Eats shows me that the company is again passing the buck and accountability for their service. If I had known that Edibles did business in this manner and that they did not have in-house delivery service, I would have never ordered from them in the first place. I will not do business with them in the future.After contacting corporate headquarters, this was their response:HI We All ready Connected With Customer & Rodies Is Not Delivered On Proper Place But We Send Our Driver yesterday & Order is Delivered Successfully & We Also Inform The CustomerI believe this response says it all. Not even an apology. And I ordered a Christmas Fruit Bouquet. I have no idea what Rodies are.
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