This was one of the most frustrating online shopping experiences I've encountered. The company quickly charged my card, but failed to provide any updates or shipping information afterward. The item I ordered was out of stock and should not have been charged at all. Instead of canceling the order and refunding me, they charged me and went silent for weeks. While I understand that issues can arise, basic communication and order updates are essential. The matter was only resolved after I filed a dispute with my bank, at which point the refund was processed the very next day. This highlights their lack of accountability. Customer service is incredibly slow, unresponsive, and unreliable. They only act when pressured. If I hadn’t initiated a dispute, I would likely still be in the dark about the item being out of stock, and who knows how long they would have kept my money without any action. I cannot recommend this company. Save yourself the trouble and look elsewhere.
Claim your business profile now and gain access to all features and respond to customer reviews.
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.See more
