Hello Team, I hope you’re doing well. I’m reaching out about my Black Friday Mystery Box order placed on 22nd November 2025. The box was priced at €70, and after applying the discount and paying €9 for shipping, my total came to €58. Upon delivery to Ireland, I also incurred an extra €21 in customs charges, totaling nearly €80. I ordered this box with genuine enthusiasm, influenced by the testimonials and product showcases on your site. I intended to use these items for my Christmas holidays and truly believed this would be a worthwhile purchase. Regrettably, I was very let down upon opening the box. I received: 1 Nike T-shirt
2 Champion jumpers
1 cap (the extra item) Considering I provided my sizes and based on the examples shown online, I expected a more varied selection, ideally including a jacket and pants. The overall value and diversity of the items do not align with the amount I spent, especially given the shipping delays and customs fees. Moreover, the quality of the items did not meet my expectations. Some pieces feel subpar and not well-finished, which adds to the disappointment, particularly considering the price and how the mystery boxes are promoted on your site. For nearly €80, the contents don’t seem justified in terms of quantity, variety, or overall value. This has been quite disheartening, especially after the anticipation and high expectations set by your brand. I had also recommended your mystery boxes to several friends, some of whom have already placed orders. As someone who values recommendations, especially here in Ireland, I genuinely hoped for a positive experience to support. I understand this is a busy time and mistakes can occur. I’m uncertain if there was an error during fulfillment or a misunderstanding with my order, but I would greatly appreciate clarity and a fair resolution. At this point, I would kindly request either: A full refund, or
A replacement mystery box at no extra cost, to justly justify my purchase. I want to believe this was an isolated incident rather than the norm. I’m very disappointed, but I’m open to resolving this amicably and restoring my faith in your brand. Looking forward to your prompt response. Best regards,
A Concerned Customer
Claim your business profile now and gain access to all features and respond to customer reviews.
The Home of the Vintage Mystery Box. EdJ VNTGE makes Sustainable fashion easy. The most affordable way to refresh your wardrobe with the worlds most sort after brands in the vintage industry.
