I ordered a product on the 2nd of December, and the website promised a shipment within 15 days. As of the 20th of January, it still hasn't been dispatched! I was hesitant about the site, so I opted for a payment plan, which worked fine in the past, with previous orders arriving before the second payment. The second payment was due on the 2nd of January, but I've refused to pay it until my order is shipped. At this point, I don't even want the item anymore; it was meant to be a Christmas gift. I have sent two emails requesting a refund but haven't received any response in five days. I want my initial payment of £17 back, but it's not just about the money; it’s the principle of the matter. Below is the email I sent, which has gone unanswered. In summary, I wouldn't recommend this service as they fail to deliver items within the promised timeframe. Hi there, I would like to request a refund for my order. I placed it at the beginning of December, and it still hasn't been shipped. I am using a payment plan but have withheld the latest payment since the order hasn’t been dispatched. Therefore, I would like to request a refund for my initial payment made at the start of December, as I no longer want the product given the extensive delay. Thank you.
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The Home of the Vintage Mystery Box. EdJ VNTGE makes Sustainable fashion easy. The most affordable way to refresh your wardrobe with the worlds most sort after brands in the vintage industry.
