Been with EE since T-Mobile days, over 20 years of being a EE customer. Noticed last year and this year that customer services slipping and having to call back to rectify things on my accounts. I am disabled and recently on the 9th of Feb 2026 spoke to a EE customer services rep. who got so irritated by the fact that I am slow and cant go at her pase that she handed the phone to her line manager saying she can't deal with my the call any longer. I was devastated when I was patient with a rep. who kept me on the phone for an hour because she got info wrong and I had to repeatedly repeat myself. I was distressed that people with disabilities are treated this way and that EE cannot make reasonable adjustment. I wrote a complaint online just to have the complaint closed today via text without anyone calling or writing to apologise or find a resolution. looks like huge companies like EE don't have to treat any customers with respect, dignity and making complaints are just a waste of time. I would certainly not recommend EE to any of my friends or family going forward. Their customer service has become awful over the last couple of years. **** Had a response today 28 Feb 2026 - EE responded to my Trustpilot Review and invites me to call in and to write a complaint which was the crux of the complaint if they read my review - I did write a complaint and it was simply closed down without responding, without writing back, without a call back and resolving the issues or apologising.
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