I ordered a Hi-Fi cabinet and didn't realise that Eeeza Home was drop shipping company. They use the term 'pre-order' on their website with no explanation of what that means or a timeframe for delivery. No big deal, I'd just need to wait a bit longer for it. But after waiting four weeks with no contact from them, I reached out to them via email. A day later they confirmed my item had arrived in Australia and was awaiting domestic shipping - it would be one week away from being delivered. No problem, I thought. Two more weeks went by and I heard nothing again. So I emailed them mentioning deceptive drop shipping practices the ACCC and opened a PayPal dispute to recover my purchase cost. They emailed back after a couple of days and claimed that they could provide a refund minus a 10% cancellation fee because they had already procured the item - outrageous. At about the same time, I received a response from Eeeza Home via PayPal offering a full refund or option to wait a bit longer as there had been a delay and the item wasn't actually in Australia yet. I opted for the refund and they issued it almost immediately. Don't deal with this company, but if you do, use PayPal. I purchased an alternative Hi-Fi cabinet from Temple & Webster who I have never had an issue with.
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Eeeza is a full-service e-commerce platform designed to meet a wide range of lifestyle needs, offering everything from premium fitness equipment and table tennis tables to essential household items.
