I placed a pre-order with eFantasy.gr but later had to cancel it due to personal circumstances. At first, I was told cancellation wasn't possible under their store policy, which was a bit stressful.However, after explaining my situation and referring to EU consumer rights, they handled it very professionally and issued a full refund to my original payment method.I'm glad it was resolved fairly in the end. Communication was respectful, and they were willing to find a solution.They also explained the reason for their policy, which is reasonable and understandable.
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