I ordered a pair of classes with them, used PayPal and it filled in all my contact info. No contact from the company, PayPal notice for order, and that they were shipped.
Got the glasses which were supposed to be progressive lenses. Well I could see with them. Everything was blurry, so I contact customer service, after not seeing my order on the website. I contact CS with info from PayPal and after 3 days they find my order, they ask for my RX, send a Pic and they say it's correct, offer a 50% discount on new pair.
I said ok cuz PayPal wouldn't do anything. Well I ordered a pair from Goggles4u.com, same Rx and I see fine. I email EFE cs and they ask for the info on the new glasses and I send it from the website and EFE says that the new glasses were progressive lenses and I ordered reading glasses from them.
I am 65 been wearing glasses over 4 decades and I have never worn, ordered or bought reading glasses.
UPDATE!
I saw on their website they offer 30 return policy and money back guarantee, when zi asked them they replied that I could return the glasses but there's a 30% fee for lenses, and they don't refund shipping costs. The email included the address and instructions. It also included the description of the progressive glasses I ordered!
I emailed them again and confronted the bold faced lie that I ordered READERS. I demanded either they remake the glasses I ordered or a full refund.
On March 30 they emailed that they have initiated a FULL REFUND that could take up to 5 business days, this entire issue started on March 7 when I received the glasses.
2nd UPDATE
Here's the return instructions
Total refund amount: $17.49 + $19.99 - $9.90 = **$27.58**
Return Instructions
Please ship the item via USPS.
Share your USPS return tracking number with us once the package is sent.
Send the package to:
Recipient: David Su-H124
Address: 1226 S 2nd St, Camden, NJ 08104
Phone: (215) 833-****
We will process your refund immediately after we receive and confirm the returned package.
Best regards,
KK
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EFE strives to provide the most affordable glasses & the best quality lenses along with professional customer service, providing the best value prescription glasses, sunglasses and reading glasses.
With sophisticated manufacturing processes, our custom-made products can give you different lifestyles and lighten everyday life.
EFE has its own assembly line to use state-of-the-art optical materials and the most up-to-date manufacturing processes. Our glasses are custom-made and come directly to your hand from our factory. We can overcome many capital constraints that a typical retail establishment cannot save, there are no indirect costs of middlemen or retailers, so shopping on our site is much cheaper than on typical retail stores.See more
