I use eFood for 1 year now. It went pretty good that in October 2025 decided to go Pro.Last week, I requested an email change, Which you cannot do yourself (this should be high on every app possibility list!).CS told me to email privacy. Which I did. No confirmation nor information about the procedure was receive (BAD!)A few days later I noticed I couldn't login into my old email address anymore, nor into the new email I provided and I requested for an update.And I never received a reply. I don't mind waiting. I do mind, I hate, not being informed,So yesterday I filed a complaint and requested a refund for the rest of my Pro time 9 Months.Guess what?! Their privacy department is able to use email. First their salution was "Sir", completely wrong. Then they said their procedure gives them 30 days time for an email change.That's completely fine with me. But what they did is blocking the use of my old email without enabling my new one. Meaning: You STOLE time of my PRO subscription!As I said I requested a refund which can only be given when that horrible privacy department has done their work. And I lose even more money. Yes, it isn't a big amount, but it is mine!I also filed an official complaint, which of course I will never hear back from again.Companies should learn that they better be honest and clear. Not being informed, or being lied to. Not being answered to questions, it is clear those companies don't care a single bit about their customers.
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