I love the relative ease of which you can create customized forms. The reason for the four vs. five stars is some of the site is not exactly intuitive - I had to get on and chat with a guy to figure out some of the most basic aspects of it. He did an excellent job pointing out where I needed to go on the site, then I was off and running. I would also think that you would put the three choices of how to pay for the documents up at the very front of the experience vs. at the end. Now that I know how much it costs and the simplest ways to use it, I will definitely use it in the future.
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