I purchased an EGO mattress specifically because it advertised a 100-night trial, which gave me confidence that I could return it if it didn’t work out. The mattress was delivered on Friday, and by Monday I contacted customer service because it was extremely uncomfortable and I wanted to initiate a return under the trial.
Instead of honoring the trial policy, customer support repeatedly tried to push the situation into a “warranty evaluation” process that requires photos and defect verification. I made it very clear that I am not claiming a defect, I simply want to return the mattress under the trial they advertise.
This has resulted in multiple back-and-forth emails with no actual return instructions provided. It feels like they are intentionally creating hurdles to avoid honoring the trial period they use as a selling point.
If you are considering this mattress because of the “risk-free trial,” be aware that returning it may not be as straightforward as advertised.
I’m still waiting for them to provide the proper return process.
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