Our experience with Egyptra Travel was deeply disappointing and, at one point, genuinely frightening for our family. 🚨 Extremely Dangerous Driving – Safety of My Family Was at Risk On a previous trip to the Pyramids, the driver was watching YouTube videos on his mobile phone while driving at speeds of up to 90 miles per hour. The phone was on his lap while driving and he was clearly distracted. My wife and four children were in the vehicle. This was extremely dangerous and completely irresponsible behaviour. I have written messages saved on my phone where I later raised this issue with the company and requested that such behaviour must not happen again. This is not a small complaint. This is about passenger safety and human lives. ❌ Unacceptable Lunch – Ruined Our Family Day The lunch arranged by the company during another tour was completely unacceptable. Since they selected and organised the restaurant, responsibility lies entirely with them. The roast chicken was clearly old and pre-cooked — extremely hard, dry, and almost impossible to eat. The food was completely cold — not hot, not even warm. The taste strongly suggested it had been cooked long before serving. There was no proper variety. The only options were hard roast chicken and small portions of cold, unpleasant-smelling kebabs in a mild curry sauce. No alternatives were provided. Most of my family ended up staying hungry. Dessert consisted of three different shapes of baklava — essentially the same sweet presented differently. No real variety at all. The only positive point was that the toilets were clean. What makes this worse is that during our previous Pyramids tour, the lunch quality was excellent. The inconsistency in standards is unbelievable. We did not inform the guide at the time, but after the trip I formally complained to the company and clearly explained everything. I also requested a refund for the lunch because it ruined what should have been a memorable family day. Instead of taking proper responsibility, I received a generic template-style reply saying they would “raise the issue” and “review the situation.” When customers pay significant money for a tour, they expect accountability — not copy-paste responses. ⚖️ Good Individuals, Poor Management To be fair: The guide was knowledgeable, sightseeing arrangements were organised, and some staff were polite. However, management standards, food quality control, safety supervision, and complaint handling are clearly lacking. Previously, I avoided mentioning certain issues publicly because I did not want to damage their business. I believed they would value customer safety and satisfaction over money. Unfortunately, their response shows that revenue appears more important than responsibility, service, and customer safety. ❗ Final Recommendation Because of extremely dangerous driving behaviour, unacceptable food quality, refusal to refund or take proper responsibility, and dismissive complaint handling, I strongly advise families to think very carefully before booking. A tour should create happy memories — not stress, hunger, and fear for your family’s safety. Very disappointed.
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