December 17, 2024, 5:13 PM PST: Sina Bonabi from EIN Express sent an email welcoming you to their ITIN Application Service and requesting identification and supporting documentation.December 18, 2024, 3:26 AM PST: Sina Bonabi informed you that you qualify for an ITIN based on your US registered LLC and requested your LLC Articles of Organization, Signed LLC Operating Agreement, and IRS EIN Documentation.December 24, 2024, 4:11 AM PST: Sina Bonabi confirmed that two copies of your signed W-7 IRS ITIN Application form are needed.February 5, 2025, 5:31 PM PST: You asked Sina how long the ITIN application should take.February 5, 2025, 6:14 PM PST: Sina Bonabi responded that the IRS does not provide a timeframe due to backlog but stated they had finished processing applications up to the 2nd week of November 2024 and were working on the 3rd and 4th week of November 2024 batch of ITIN applicants.March 11, 2025, 4:34 PM PST: You requested another update on your ITIN application.March 12, 2025, 2:47 AM PST: Sina Bonabi informed you that the IRS was working on issuing ITINs for the 3rd and 4th week of December 2024 batch of applicants.June 11, 2025, 12:45 AM PST: You requested an update, mentioning your plan to travel to the US to open a bank account and your frustration with the delay since your application was lodged in January.June 26, 2025, 5:52 PM PST: You expressed frustration and accused them of being a scam due to the long delay since January and lack of updates. You requested a refund if they couldn't provide a satisfactory update.June 27, 2025, 9:30 PM PST: Sina Bonabi provided a detailed update. He explained that your ITIN application had been rejected due to a processing error on the IRS's end related to their old office code ID number. He stated that the IRS had provided instructions for correction and re-processing. He requested your permission to proceed with re-submitting the appeal/correction paperwork. He also mentioned that the re-processing would take an average of 4 to 7 weeks, but this was an estimate.June 27, 2025, 9:56 PM PST: You gave permission to proceed with reprocessing your ITIN application and asked for an estimated timeframe for the re-processing.July 11, 2025, 11:34 AM PST: Sina Bonabi confirmed receipt of your permission and stated he would submit the paperwork to the IRS the next day. He reiterated the estimated processing time of 4 to 7 weeks for the re-processing.July 25, 2025, 10:26 AM PST: You expressed extreme frustration with poor communication and threatened to cancel the application and request a refund, highlighting that it had been 7 months.October 18, 2025, 8:30 AM PST: You sent an email to Prince and Sina with EIN Express, stating your frustration with the lack of professionalism and insisting on canceling your application and requesting a full refund within one week.
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