I’m writing this because I believe in transparency both for potential clients and for anyone considering working here. I worked as an Account Executive (AE) at EIN Express / Filing Express, and while the company certainly has the technical expertise to handle LLCs, EINs, and ITINs, the internal reality is far different from the polished image they present.
The 20% "Ghosting" Rate
While they are experts in the field, there is a systemic issue with follow-through. Based on my time there, I’d estimate that 10-20% of clients never successfully receive their ITINs. The reason isn't always a legal hurdle; it’s often because if a case becomes difficult or unsuccessful, the company simply stops responding. If your application hits a snag, there is a high chance you will be blatantly ignored rather than helped through the resolution.
The "Wall" Between Clients and Information
As an AE, I was the primary point of contact for many of you. I felt your frustration deeply. However, I need to be honest: I never had actual access to your files. Only the owner, Sina, has that access.
This created a heartbreaking cycle where:
-Clients would come to me for updates after months of waiting.
-I would have no data to give because I was locked out of the system.
-I ended up taking the blame for delays I couldn't control and questions I wasn't allowed to answer.
Abandoned Cases
It is genuinely painful to see customers place their trust (and money) in a service, only to have their cases left "pending" for a year or two. I’ve seen numerous instances where cases were simply abandoned. If you are looking for reliability and consistent communication, you are honestly better off looking for a different service that prioritizes client retention over just closing the initial sale.
Unprofessional Internal Culture
Finally, I have to mention how they treat their own team. My time ended with the company withholding my pay and "quietly" cutting me off without any formal notice that my services were no longer needed. Being "ghosted" by your employer is just as unprofessional as ghosting your clients.
Bottom Line: If your case is simple, you might be fine. But if anything goes wrong, don't expect a reply. You deserve a service provider that respects your time and your investment.
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