I had a nightmare at experience at Ekiz Dental clinic in Istanbul. I went there to have my minimal prep veneers replaced, but the dentist Ezgi Ayar aggressively removed my veneers by shaveing down my teeth in the process. I was utterly shocked by the state of my teeth afterward. When I questioned them about this, the director, Omer Ekiz, and the dentist claimed they had shaved my teeth because I had cavities. However, at no point during the procedure did the dentist stop to identify any cavities to me. Also it is not standard practice to shave teeth because of cavities. My teeth were in perfect health prior going there. It seemed like an unnecessarily aggressive approach to removing my veneers.The temporary veneers were not even properly fitted. They didn't align correctly in my mouth, and the dentist didn't bother to check anything, such as my bite or the fit or make any adjustments. She just stuck them in my mouth and that was itThe experience left me traumatized and in severe discomfort for three days after the veneers were removed. I informed Ekiz that I didn't want to continue with the treatment, as I had lost confidence in the dentist. I returned to my home country to have my teeeth examined and fixed by a professional. Despite all this, Ekiz charged me over £2000 and refused to refund any of my money. If you're considering getting veneers at Ekiz, be aware that there's no technical consultation involved in designing the veneers. The dentist simply shows you some Instagram pictures and asks you which ones you prefer. If you dislike the veneers on the fitting day, you're still charged for the veneers, and there's no option to change them without incurring additional costs.Going to Ekiz Clinic for what I assumed would be a straightforward procedure turned out to be a significant mistake, but deciding not to continue my treatment with them was the best choice I ever made.Update: 13/10/2024Before visiting Ekiz Dental Clinic, my teeth were in excellent condition with no underlying dental issues, and there is no evidence to suggest I had cavities or other problems. Therefore, your response contains inaccurate and misleading information. It is not standard practice to address dental issues without identifying them and informing the patient, and it is certainly not normal practice to aggressively alter/shave teeth without obtaining the patient's consent. Your explanation does not make sense.I was charged regardless of the damage caused to my teeth. I give five days notice of my intention to discontinue treatment due to severe pain. I was still had to pay £2,000 for few hours dental work. Ekiz informed me that they had already started making the veneers, so I had to pay, which was particularly odd since it was a weekend and I informed them Monday morning. The most concerning aspect is that, despite experiencing severe pain and discomfort, I had to return to my home country to have my teeth examined and treated by a professional dentist. Ekiz Dental Clinic has shown no compassion or empathy for my situation. Not even one word. Any professional reputable dentist would have shown concern for a patient's well-being. It's quite odd and concerning that the reviews following my review completely contradict my experience at Ekiz. What does that tell you about the credibility of their reviews? I've reported these reviews to Trustpilot.Update: I recently completed my veneers treatment with a professional dentist. Who confirmed that the previous dentist had excessively shaved my teeth. Prior to visiting Ekiz Dental, my teeth were in perfect health, and I had never experienced toothache. However, after the procedure at Ekiz, I now suffer from severe toothache and sensitivity. I advise anyone to carefully consider the risks before choosing Ekiz Dental. To date, they have not shown any concern for the issues caused. Their primary focus seems to be on financial gain, rather than patient carePlease learn from my experience, if you have a procedure done at Ekiz and they damage your teeth or if you are unhappy with the results, they do not care. Also, make sure you have the resources to pay for the treatment to be fixed by a professional.
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Ekiz Oral and Dental Health Polyclinic,
It offers the highest quality treatment options and the most accurate diagnostic methods to its patients with its architectural design and advanced technological infrastructure.
Our clinic, which was established in the Vadistanbul region with its expert, dynamic and doctor staff, provides services at international standards.
Focused on 100% patient satisfaction, focused only on science without compromising on professional ethics ; Our clinic, which provides personalized health services by using modern dentistry treatment and methods, has succeeded in making its name known not only in Turkey but also around the World.
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