So, I did a lot of research before deciding on an autoclipper for my streams. Decided on Eklipse based on what it showed in-app and promised with unlocking the "premium tier" of features (YouTube clipping, post scheduling, etc).
I signed up for the annual subscription after testing the basic version and assumed everything was above board... it absolutely was not.
The first issue was the failure of multiple streams to even pull into the app. They'd either sit and be stuck in "processing" at 33% forever before failing about a week later, or just fail outright.
The second issue was the failure of the post scheduler. Posting to Instagram was painful, as it had to open the app itself to post, and would lose all progress I'd made scheduling any other posts on other platforms using the same clip. I was never able to post to Facebook, as it said my account "didn't manage any pages," despite me managing my personal page and my streamer page. The final straw was it outright failing to post at all to TikTok, despite multiple attempts.
I attempted to reach out via the in app help tool and was sent an e-mail saying they'd reach back out within 24 hours. I never received any communication back.
I then attempted to reach out via their Discord, and their in server bot for support never worked. I tried to ping the listed mods in the server and never got a response.
Eventually I saw that people were leaving the server, one of which I'd been talking to a bit in DMs. He told me he'd actually been banned from the server because he'd been talking about and pushing others to get a refund. (not confirmed, just his belief).
Be wary, in their Terms of Service, they expressly say that "no refunds will be provided," so I'd recommend going to either the Google Play Store or App Store to request a refund, as Eklipse refuses to assist anyone with seemingly anything, let alone refunds.
Don't ever use this "software."
Oh, one other thing I just thought of at the end here, they don't have all of the tools available in the app. MANY of them are only available via their website, which eliminates the whole point of the mobile app.
Crap, another thing I just thought of. The multiple times of day, multiple notifications I'd receive telling me to sign up for premium, when I already had. Extremely annoying.
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Eklipse is an AI-powered editing tool that captures your best gameplay highlights and instantly turns them into captioned, share-ready shorts 10X faster than other clippers.
