After being a customer for a few years now and purchasing numerous different items. I was initially happy with the product and recommending them to family and friends. I emailed customer service to try to resolve a manufacturing fault in my water bottle (rust). I followed their suggestions and with no improvement asked how they would help me resolve the matter. From this point they stopped communicating with me. I tried 3 times to follow up only to be ignored. I did not receive a response. Will not buy from them again.
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