I truly hesitate to even give a single star! The customer service is nonexistent. I placed my order and made the payment on January 9th. There has been no delivery, and attempts to track it have been futile, as the postal service indicates the package is still pending. I received an automated email blaming the storm, but it's now January 20th! This is an unacceptable situation. I've sent numerous messages, and their claim of responding within 2 hours to messages and 24 hours to emails is clearly untrue. No matter how good or bad the product may be, this level of service is unacceptable. I've even reached out to the 'founder' on a professional network, but to no avail. Please start addressing the concerns of those who have ordered and paid but haven't received their items. If this continues, we may have to create a social media platform to share our experiences about this poor service. TrustPilot? Trust US!
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