Hellish process of account closure with Elavon business account. I called to inquire about the closing process a month prior. I followed the instructions. I called again to follow up and it was confirmed that all devices were returned and my account is closed. After this confirmation, I was charge monthly fee for four month via automatic withdrawal I had set up. Mistake happens, so I called again, the agent admits it was a mistake cause by previous agent not following up and assure that the refund will be issued.After about a month I didn’t get refund so I called again and this time another agent tells me that I should contact collection agency out of nowhere. I asked to know about the charges and what I owe and they refuse the tell me and insist I call collection. Since I have the automatic withdrawal set up, and even had it going for over four months by their mistakes so I assume any fees should have been automatically withdrawn. Plus I never received any bills from them. The agents refuse to share their information or any written record and I’m forced to speak to new people every time repeating this ridiculous and horrid circle of explaining all over and having to call back and follow up. It’s not even that much but this has become a morality thing now and it is just wrong to treat a customer this way. It’s been going on for almost a year now. I’d give anything to go back in time and pick a different pos company. Update August 8 : After receding a reply through this post, I have reached out to the email and all I got is a response to call back to generic customer service number that I have been calling for almost an year now, encouraging to continue this ridiculous cycle. No one takes ownership in this company, and it is literally impossible to get through.
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Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce.
Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth.
Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
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