Update: After a lot of hassle, ESO Support finally resolved all my issues. However, I had to escalate the matter multiple times and persistently push for a resolution. While I appreciate that they ultimately helped me, the process was far from smooth. It took too long, and I often received contradictory or unhelpful responses along the way.Originally, I rated my experience 1 star because of how frustrating the process was, but since they did solve everything in the end, I am updating my rating accordingly. If their support team were more proactive and efficient from the start, this would have been a much better experience.Amazing Game, Tedious Customer Support experienceI've been playing The Elder Scrolls Online since 2016, and I absolutely love the game. However, every single time I’ve had to contact customer support, it has been an incredibly frustrating experience.ESO is an amazing game, but ZeniMax's customer support is one of the worst I’ve ever dealt with. If you run into technical issues, prepare for frustration, delays, and generic responses instead of actual problem-solving. They seriously need to improve this.
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