I had $250 sunglasses (the most I have ever spent on a pair) and upon wearing once, the material warped in the sun and the glasses sat crooked on my bridge of my nose. I took them to an optometrist to reshape twice and it happened again and again. The glasses were almost brand new and under warranty and I contacted the company and have an email chain telling me to send them in. I paid to mail them in January 2025 and once I did I was told I could select another pair. I then began six months of emailing and attempting to call their "customer service" number, and even paid to mail a letter certified mail which was received and nobody will return my emails or phone calls. I threatened to get a lawyer, etc. and still after 6 months, I cannot get anyone to respond. This company is a complete scam and I am now deciding what to do next. They have my $250 sunglasses still! I have no idea how this company could be in business still and cannot imagine how there can be employees who will not answer the phone or communicate. I have never seen anything like this before.
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Designed in California and made in Italy, Electric is rooted in and inspired by Southern California’s rich music, art, surfing, snowboarding and active-lifestyle cultures. Our global headquarters is located in the beachside town of San Clemente, California.
