Sadly I canceled my order today.Up until this point you guys have come recommened and been good to work with. However...My order was lost weeks ago, and I had to follow up and call R & L to find out where it is, this is all weeks after ordering. After days of not finding it (lost on the dock I am told) you shipped me another generator. Now today…The delivery driver showed up (I stayed home from work to meet with the driver) and the unit is CRAZY damaged. I called customer service, talked with a very nice lady Nicole and after a LONG hold time, she will ship another unit to me, and give me $50 off for “my trouble” (this is after I asked, what they will do as a result of this hassel). Really $50 bucks. Then she stated... BUT… “if another issue happens we will not be able to assist you any longer”. LIKE THIS HAS BEEN MY PROBLEM???Sadly I canceled my order. How many more hours do you think I can spend on this? Do you really intend not to do more for your customer that has spent hours and hours trying to find, and be available for this shipment? “$50 for my trouble.”I am ordering a $7,000 generator, my time is very valuable and most people that can afford this "toy" aren't affected much by $50 bucks. I even offered to accept the damaged unit and not have you ship it back, and ship me a new one... But I would want a discount. Others need to know what a hassle this can be and my time is worth "$50 bucks to you guys" cause you can't get me the product I ordered?Sad.
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