After making a payment, they added the amount back to my account because they couldn't locate it. I spoke to my bank multiple times, and they confirmed the payment was made. After six months of trying to resolve this, their lack of response is frustrating. They also stopped sending me bills after my complaint but then sent my account to a debt collector. Additionally, if I paid $60, they would only credit $59, which happened frequently. Their rates are also significantly higher than other options!
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Electric Kiwi is an independent online New Zealand electricity retailer.
