Had an item delivered by their courier over 3 weeks ago and they left it on my doorstep without my permission . On returning home from work later that day it had gone. I emailed them that night and they replied stating that shouldn’t have happened. This was the last I’ve heard from them , I have emailed them 4 times since and not had a reply . Currently, I am €514.88 down with no idea as to if I will get a reply/refund etc. Absolutely terrible customer service and I have no idea how to move forward with this. I am having to reply on here as you don’t answer the emails I have sent since my reply. All my emails reference my order number . What else can I do???I replied to your email stating that the parcel wasn’t taken in by a neighbour.I don’t have a video doorbell and even if I had one it would only show somebody taking a parcel from my doorstep. I don’t know what else I can do or stay.
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Eleonora Bonucci is an Italian Luxury and Contemporary boutique online with its e-shop since 2008. We offer worldwide shipping in no more than two working days and free returns. Our Customer Service team and e-commerce logistic team are highly focused on giving our customers the best shopping experience. With over 200 designers, eleonorabonucci.com is the perfect online destination to shop the most wanted fashion collections.See more
