As a long-time customer, I feel deeply let down during the claims process. After 17 years without needing to file a claim, I faced significant issues following an accident nearly three weeks ago. The company declared my vehicle a total loss without providing essential documentation or a proper inspection. I was pressured into agreeing to salvage collection under dubious circumstances, and I have faced numerous obstacles in accessing information about my claim. Efforts to raise a complaint have been met with silence or threats regarding storage fees. The stress from this situation is overwhelming, and I feel like I have no support.
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Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
