DO NOT USE THIS COMPANYI tried to close a claim on my insurance. The incident was nonfault and I decided not to make a claim. I was told that a claim would remain open until the other party decided that they were not making a claim. My treatment with this company has been appalling! I have spent hours on the phone and was misinformed by the numerous telephone operators - one of them told me that the other party were making a claim against me. Which was incorrect. I made a complaint and was contacted by a "complaints handler", but he seemed to read a pat response from the computer and refused to answer any subsidiary questions (he hadn't a clue), when I asked him a simple question, he hung up the phone. I then asked for the complaint to be escalated and have not heard from them in over 2 weeks! They are breaching their own complaints policy. I should not pay a company money to be treated like this. I have referred the matter to the Financial Conduct Ombudsman. Atrocious.
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Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
