Our elevator was finally finished today, It appears to be just what we ordered. I have no issue with the elevator or the men who installed it who were all first rate and a pleasure to have in the house. My complaint is with the salespeople who take forever to return calls if, in fact, they do return them. If I was to enter a contract with Elevator Service again, I would insist on timeframes that had to be met with time of the essence and damages if the timing was not met. I started the contract process in October 2023 and the elevator was finished 12/11/24. I have a friend who has had a similar experience. There were delays in removing the existing elevator and scheduling work for the new one. Communications also were sloppy but that was not totally their fault as my construction manager passed away in the middle of the job. However, they knew the facts of his passing and were not great on passing conditions on to me. There is one person who does return calls and does exactly what she says she and the company will do - Kati Lewantoxicz. She was a total pleasure, and I would recommend doing everything through her rather than anyone else at the company.
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Originally established in 1948 and became a division of Eastern Elevator Company of New Haven, Connecticut in 1972. ESCO had a vision that the aging population would create an increased demand for vertical transportation in homes. A Residential Elevator in a home would allow the individuals not merely to "age-in-place"; but more importantly to "thrive-in-place!"
ESCO has been a full-service Elevator contractor based in Torrington, CT and service the areas of MA, RI, NY and CT for some 24 years later, and growing steadily to 25 employees.
As of 2024, ESCO were acquired by Cibes Lift Group. Cibes is a Swedish lift manufacturer with international reach, creating the most beautiful home lifts the industry has to offer. Headquartered in Gävle, Sweden, Cibes Lift Group is a leading manufacturer of space-saving, modular Vertical Platform Lifts (VPL) known for Swedish quality and design. Cibes and ESCO is an incredible partnership that will bring the best portfolio of products to the customer for residential homes. ESCO has now grown to become the "largest independent Elevator contractor in the State of Connecticut."
Let us know how we can plan and manage your Residential or Commercial project involving vertical transportation by contacting us today!
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