Letter ordered and paid on 1.December, delivered in 2nd and it has still not arrived. What they call customer "service" is a disgrace - no interest in the fact that the promise of "delivery up to 10 working days" has passed days ago, unpersonalised blunt messages with copy/paste from FAQ, not even trying to fix what they messed up. They now came back with a proper answer - let’s see if that letter finally arrives. voucher for video does not solve the problem - would appreciate to get the letter before xmas.Update to 3 stars: letter fortunately arrived today (delivered on 2.12). product top, keeping delivery promise and initial customer service flop.
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