I purchased items from elganso twice and in both opportunities I had issues.In addition to the lack of clarity on the brexit impact over the shipping and custom fees, it is a company that does not care about their service.I live in London and now it’s been more than 7 business days I purchased a product and still haven’t got confirmation the product was shipped to me. No email from elGanso, nada.I called them twice and the employees who are kind people are also SO in inefficient, to the extent that they cannot solve issues. I speak Spanish and even so I can barely communicate with them. I got the point that I am starting to think this is the relaxed Spanish way of working (pls forgive me my Spanish friends).In any case, in summary they sell nice clothes but don’t think they are ready to sell items to the UK.I wish I could advise the management of this company because they are running a terrible business.
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