elganso.com

1.4
1.4 Based on 37 reviews

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Kermit Taylor
You have to pay high hidden delivery charges when buying their clothes in the UK

They advertise their clothing in GBP, say free shipping, but actually it's NOT. Despite saying they deliver in 5 to 7 days, they sent the parcel more than a month later and I only got it delivered 6 weeks after buying. I had to pay some customs charges which at no time where mentioned (a total of 140 GBP charges on top of an order of 350 GBP). When I contacted their customer service they said it's written somewhere that if there are extra charges then the customer pays them. I explained that when you advertise in GBP it therefor means you send the goods from the UK not from the EU and at no time in the process was it mentioned the clothes were sent from Spain. It's proper false advertising, THEY CANNOT SELL TO UK CUSTOMERS or these will face like me an extra costs of almost 40% of the original cost. AVOID unless you're happy to pay that extra.Note: I had to pay VAT with the Custom charges although I had paid already VAT on their website but at least they refunded me this. Still doesn't excuse the rest of the custom charges that I had to take on. And the clothes arrived in broken packages and the blazer doesn't look very new

1
Date of experience: Jan 11, 2022

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