Terrible customer service. Unanswered emails (my wife and I have sent over 10 in Spanish and English). Unanswered calls. One email from them asked for the order number. We immediately supplied it but never heard back from them. They shouldn’t be offering a refund service to those in the UK because they can’t (or don’t want) to refund. We feel cheated!We have headed up emails for the attention of their CEO and management but still no response. It’s a real shame because their clothes are good but spoilt by diabolical customer service that has put us off for life.
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