I ordered 1 shirt and 2 dresses from El Ganso.Package finely delivered. Unfortunately none of the items fitted my wife. Hence, I informed El Ganso about returning 3 items and did so.1) after 1 month i finally see on my paypal account, that El Ganso has refunded me. No email, no information, just a refund! That is what I call slow handling of returns.2) the refund is too low?! They have only refunded me for 2 items and claims that I only asked to return 2 items? Now they send me a screen shot saying, that their returns department only noted 2 items? Okay, and you returns department handle what: several hundreds of packages a day and makes no mistakes?! I what, handled one package that day, and should have only sent 2 items - what are the odds, that I screwed that up?? VERY LOW!!Now of course paypal steps in, and says. Yep, El Ganso is right and small customer in Denmark is wrong.. El Ganso sending and receiving probably thousands of packages have been granted the right to free of charge cheat on their customers!!!Oh my lord, what a ridiculous circus. After online shopping in more than 15 years, this must be the exact worst experience ever coming up. Can't believe they wanna cheat customers!
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