I had made a taxi booking with 'Airport Taxi Transfers' who took my money in advance and then farmed out the 'service' (or the lack of it) to unscrupulous and dodgy providers 'ELITE LONDON RIDES' ! I had booked a taxi to pick up my elderly relatives and myself at London Heathrow Airport for 7 pm. The taxi didn't turn up and so I called the number provided who said they'll put me in touch with the driver. When the driver eventually called, he said he would be there in 20 minutes which in itself was unacceptable. He barely spoke any English and didn't even know where the 'Arrivals' of the Airport was ! He was rude and dismissive to my objections. Obviously he didn't turn up at the promised time. He was most likely an illegal driver who had apparently taken another ride and made us wait helplessly. In the next 1.5 hours, I made over a dozen calls to both the 'service provider' and the driver and each time they literally lied to me and said he will be there in 5-10 minutes. The 'operators' at the service provider also barely spoke English and all sounded like they has just arrived in the UK and were unfamiliar with the British culture, the way to communicate and lacked any professionalism whatsoever. A male operator kept addressing me as 'dear' and then started blaming me !! This whole experience of being lied to and not knowing when the taxi is going to come if at all was not only frustrating to me but very distressing for my elderly mother who after a long flight had to wait for 2 hours. Finally the driver came just before 9 pm and then refused to pick us up and ditched us late in the evening on a Sunday ! I had to go and get a London black cab in the taxi rank at 9 pm. I am not even sure if these people are licenced or regulated in any way by TFL. Eventually after a lot of effort, emails, calls and co-ordinating with various entities, Airport Taxi Transfer gave me a refund of my fare but no compensation for the distress caused. They basically just don't care about you and are worse than some third world taxi service. Please be warned and do not book them ever. Don't be fooled by their website with stock images of cars and promises of service etc.It's all fake. I am going to formally complain to TFL as well.
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EliteLondon Rides offers premium airport minicab services, ensuring a smooth and comfortable journey to and from all major airports in London. Whether you're traveling for business or leisure, our fleet of well-maintained, spacious vehicles and professional drivers are ready to provide a stress-free, punctual, and reliable travel experience.
We specialize in transfers to and from airports like Heathrow, Gatwick, Stansted, Luton, and London City Airport. Our minicabs are equipped with modern amenities, providing a relaxing environment for your journey. You can book in advance, ensuring a timely pickup and drop-off at your convenience.
Key Features:
24/7 availability for airport transfers.
Fixed, transparent pricing with no hidden fees.
Comfortable and clean vehicles.
Professional and experienced drivers.
Easy online booking system.
Flight monitoring to accommodate delays.
Trust Elite London Rides for a first-class airport transfer experience every time you travel!See more
