I won't talk about every problem, as there would be a lot (more) to say, but I have to give you my horrible experience.01/08/23: I contact them in the goal of leasing a subnet.04-06/08/23: They seem to be able to suit my needs, so I try to buy a subnet plus a server, but there are problems. Firstly, depending on which page I look, the specifications of the "NVME 128" server aren't the same. You first see “unmetered bandwidth”, but when you buy it, it says 50 TB (which the company confirmed it is). They also say 2 x 2 TB SSD, but when you buy it it's only 960 GB, they confirmed it was in fact 2 x 2 TB but I had to add a second disk, which added cost. Secondly, the credit card option isn't working, PayPal is the only alternative (it seems to have been resolved now).I find out that you can pay on the PayPal page without a PayPal account so I do it. It should now take them at most 12 hours to set up the server (their words).07/08/23: They announce they are purchasing new hardwares, meaning it will take more time.13/08/23: The server is finally usable, but again, problems appear. The biggest one being with the subnet, it doesn't suit my needs at all, I was extremely clear from the start that I needed something particular, they explicitly stated that they were able to deliver that. They said I had to wait for the subnet to become what I wanted it to be.17/08/23: I waited more than planned, I contacted them again about the issue, they said that what I wanted wasn't possible, which doesn't make sense for two reasons. Firstly, it's simply not true. Secondly, why would they say they have it, when they don't or can't?.Following this, I ask for a refund, as they lied multiple times (another example: the CPU of the server I got wasn't the advertized one, and wasn't as good) and were completely unable to deliver what I asked for.19/08/23: After a bit of arguing, they finally accept my demand, my "order will be refunded".02/09/23: Many messages later, many excuses later, I'm still waiting for the refund, it was said to take 3 days at most, it's been 2 weeks already.20/02/24: A few more messages later, I'm still trying to get my refund, in vain... They even tried to get me to delete my reviews in exchange for a PARTIAL refund... Even for a full one, I won't!
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Elite Server Management is a reliable and leading hosting provider operating under its parent company called Elite Techno Solution. Whether it’s a startup, small business, or a big organization, Elite Server Management has cost-effective and efficient hosting solutions for all. Its cPanel server management and monitoring services that use the latest, state-of-the-art technologies to offer more agile, effective, and leaner services. Having started its journey in 2014, Elite Server Management has strengthened its position in the market over the years. Those looking for a reliable, budget-friendly, and effective hosting provider as their go-to solution to meet all their hosting needs should definitely visit to Elite Server Management!
Elite Server Management been in the dedicated managed server business for a while, and we’ve learnt the tricks of the trade – so to speak – during that time. We know what popular features clients need, we’re ready to answer their questions, and we know what business model we want to put forwards to the customers.
Our experience has prepared us and let us work on becoming one of the most prestigious, trusted companies out there to deal with your managed server needs. It definitely makes the difference between our company and an inexperienced one. It means that we can anticipate any start-up problems you might have, be on hand to solve them, and help you get your first server running with minimal issue. Our technical teams have experience in Linux and Windows server management for many years.See more
