I followed all the DTF rules and submitted for my $2.5k payout. Payout denied and they moved me to live with a 5k static account and 20MES. Account took a week longer than they said it would to setup and it was setup with only 2 MES. Waiting another 5 days for this to get fixed. They emailed me and said it was fixed. I wait for my trade and execute only to find out the account is locked. I emailed them and they unlocked, but my trade had already played out. Missed trade due to ETF's incompetence. I start trading and take a payout. Payout is processed same day, but account remains locked. I am told it will be ready to go by next trading day. Next morning the account is still locked as I try to execute a trade and it doesn't work. Another missed win. Trade a few more days and take another payout and the same shit again. Told account will be ready and it wasn't. Another missed trade.
Today I lost 50% of the account balance and my so called 5k static they gave me in fact was a lie as well. They closed my account mid trade. Guess what happened. I never hit my stop and the account balance never went to zero and then profit targets hit. The email said they need to end the "partnership". What in any of my experience above leads them to believe this was a partnership. It is absolutely a one way street to protect themselves and their bottom line. I will absolutely never spend another dime with these incompetent fools again.
Edit based on their response. They want to address my experience "honestly" but then ignore the denied payout. If you incompetent crooks left my trade alone it ended up hitting profit but instead closed it for me taking the loss (only 6 points above my stop loss). It says nothing on your site about this 50% rule, which proves again that ETF does what they want and could care less about the trader. Denied payouts and made up rules on the fly. Clown prop firm.
Go ahead and address my denied payout (you won't) so you can admit this is what you do even though your chat bot said payouts will be processed during live transition.
Instead of coming on here running damage control for all the one star reviews (25% of your reviews are one star lol) actually work on being a better firm.
I’d wish you luck, but the industry would be better off if your firm were as liquidated as the accounts you prey on.
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