ellajamesboutique.com

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1 Based on 15 reviews

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Deborah Gurney
Refusal to stand by return policy

I ordered a jacket and was alarmed to find its cut did not at all correspond to the sizing guide offered on the website. Bust size was described as 43.3 inches but was instead 35.75 inches. If this was not bad enough when I attempted to return the item, despite the promise of a full refund stated in their return policy they offered me only 10% cashback. After several rounds of discussion their offer increased to 35% which still did not adhere to their policy. I strongly urge consumers to steer far away from this company.

1
Date of experience: Sep 24, 2025

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