I had never dabbled in pre-loved luxury market before this purchase and boy I am glad Elma was the seller on the other end! I was quite nervous doing this whole deal online, fully aware many things could go wrong. I found Elma through an influencer. After checking out one of Elma’s Instagram show replay video I liked the quality of her bags and thought her prices were quite a bit better than other platforms/sellers. Elma was very experienced in guiding me through my choices (of her available bags), and a perfect bag for me quickly emerged. Although she came with original Chanel authentication card and guruEDIT’s certificate, I still wanted a Zeko authentication just to be extra secure. So Elma worked late into the night to submit micro detailed photos and videos Zeko required. Payment was smooth and the bag was shipped out the very next day. Normally this would be where the review end by saying Elma is the best, my experience couldn’t be smoother... But in my case it didn’t end there - 2 days into my bag’s journey we noticed she wasn’t tracking and couple days more later Elma and I both realized UPS had lost track of my perfect bag! Now here is where the integrity of a seller sets her apart from others - I told Elma I would wait with her for UPS’s full 15-business-day investigation, however Elma issued me a full refund! While dealing with claim on UPS’s front Elma still showed me other bags, she even checked out a bag on another platform (where she wouldn’t get her fee) just in case I shouldn’t miss out on that one! That’s when I fully recognized how Truly Amazing of a person Elma Is! And I knew I was going to stick with her till the bitter end lol. BUT this story is a happy ending for ALL! - UPS tracked down the package (Elma and I were both shocked) and they returned it to Elma in perfect condition, the bag was undisturbed! (UPS deserves a Chanel metal don’t you think?) I received my perfect bag 2 days ago (this 2nd time around Elma and I decided on overnight shipping with extra insurance) After 3 weeks of traveling she is still every bit of perfect Elma said she was/is and she makes me smile. I can’t imagine going through all the drama with anyone else, Elma will be my go to for sure.
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Luxury Consignment. Luxury resell.