My EPC rating is so inaccurate it's laughable. Gone from a G to a B, with no work applied between reports to improve the buildings rating. The visit took 15mins, minimal injection of any areas; report written, submitted and visible on the gov site within 12hrs, yet it's taken them nearly three months to audit the result and they have no interest in quality, validity and integrity of the results or the assessors that they "train" and "qualify". It's purely a money making game to this company. Awful experience.
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Elmhurst is the UK's largest training and accreditation scheme for EPC and Retrofit professionals. We DO NOT directly provide EPC assessment or retrofit services, but do support those that do through, technical support, training, software and auditing.
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If you have a complaint regarding an EPC or assessment, we recommend contacting the assessor in the first instance. If no resolution can be found, please do get in touch with us, and we will independently review and investigate the matter.See more
