Phoned Elmhurst after our surveyor was unable to explain why our EPC rating provided by Elmhurst had gone down two grades in 7 years despite us renewing our central and water heating systems with the latest green technologies and modernising out home. Was greeted by general hostility on the phone, and they demanded to know which assessor had daref to give out their number to the general public - heaven forbid they actually have to defend or explain their rating system to the people that it actually impacts! No wonder our surveyor couldn’t explain their ratings system - it makes lo logical sense and seems to advocate for the endless burning of fossil fuels. Maybe this is a more general problem of how EPCs rate modern, clean technologies. But I felt that Elmhurst had a pretty bad attitude to the enquiry.
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Elmhurst is the UK's largest training and accreditation scheme for EPC and Retrofit professionals. We DO NOT directly provide EPC assessment or retrofit services, but do support those that do through, technical support, training, software and auditing.
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If you have a complaint regarding an EPC or assessment, we recommend contacting the assessor in the first instance. If no resolution can be found, please do get in touch with us, and we will independently review and investigate the matter.See more
