elogic.co

Elogic commerce & its founders are UNETHICAL and UNTRUSTWORTHY

A terrible thing happened today. Elogic Commerce a web design/dev company based out of Ukraine with its the founding team and PM OY just folded and abandoned our extremely critical project, right after getting paid the balance, by unethical representation and after weeks of us trying to reason, ask them to solve escalations and try to figure repeated miscommunication & misunderstanding about our project. While the project started with great impression, they were hungry to grab the offer, however 4 weeks into it we realized it was extremely difficult to work with their team. The PM would make constant negative remarks on feedback they get for mistakes or oversights we notice, for example it took us 3 hours to explain and show how a sentence casing text of 20 words should be presented, but any feedback we give, they would resist, make under belt comments or give irrational and defensive responses without acknowledging or attempting to understand such feedback. When we tried to get the Project Lead OK address the escalations, she would ignore our requests and send us back to PM. We noticed the PM VM was a junior agent and not experienced enough to handle the requirements of this project, and would lack many standard work expectations like proof read what you saying, QC the pages, or understand our comms and explain logic, most times we were stuck dealing with this PM and it appeared their work model was just to set a PM and let him deal no matter what the issue be, without giving an ear to client complaints or expectations. We would have to constantly explain same topics, hear to their condescending remarks and try to find a way to streamline. My own attempts to speak to I & O were in vain. O missed a very important call and went on maternity leave a week after, and dropped the whole project to the capable shoulders of Vova. After facing more hiccups, new challenges and more misunderstanding (for example, the scope for the ecommerce website includes the basic pages like My account/SignIn/Order History, but the very experienced agency Elogic would claim My Account/Order History is not a page in their project and they only factored in Sign In/Register, after repeated efforts to reason this with them, we were subject to find a designer to do this ourselves). For a week we made attempts to have a discussion with IG, he declined to get on a call after 4 times making attempts, he felt he was more important than to spend any time with the CEO of the company that engaged they for a $10k project. On messages his communication style would appear like a person whining and complaining, and in spite of repeated attempts to understand what he is proposing, he would show he is worse than the rest of his team by sending messages that attack your character, culture and work ethics. On Friday after we made the payment towards invoice, we realized they sneakily stopped the project and this morning they indicated their intention to abandon the project and removed our access from Slack and Figma where we had all comms saved between our teams back and forth. Not only was this unethical, unprofessional and extremely agonizing as our deadlines to go live with site, our business will suffer great harm and reputation will get severely damaged, we would ABSOLUTELY Not recommend hiring this agency, or working with these founders. Even though I have worked with Ukrainian teams for over 6 years, as a company and founders we raised $35k for the refugee support and assistance right after war started, we were very invested in this team and their success, but the way they handled the whole escalations, dropped responsibilities, shadily collected money and then abandon project, is a slap in face of all such people, agencies and organizations in the world that have gone and put their time, energy and $$ to support Ukrainians and then having to see this day, when they show to be unethical, unprofessional and absolutely not worth their word or value. This is a terrible experience for us for many reasons than just above and I hope that you who are reading will do all your due diligence, dot your i's and cross your t's and prepare a water tight contract while having clear timeline and expectations and MAKE PAYMENT ONLY AFTER THEY HAVE DELIVERED YOUR WORK.

Date of experience: Feb 05, 2026