I buy Els Pet self cleaning cat litter box few weeks ago . At this moment litter box isn't working. I tried all troubleshooting procedures and nothing help. So approach the Support from Els Pet via email for help and advice. What was my surprise when I received a response from them. Instead of help and advice on how to solve the problem. I was told that if I didn't buy from their online store, my warranty is invalid. And they will not do anything about it. Really people??? So if I buy "S*NY" product elsewhere apart from their website they don't honoured warranty policy? Of course not. It's doesn't matter where you buy, as long as as its brand new, you as a company have responsibility to respect warranty. Any way from last week my cats using broken litter box and I need to clean after them manually like on old good days.
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Els Pet is a leading pet care company committed to delivering top-notch products and services for pet owners and their cherished animals. Founded with a deep passion for animal welfare, we specialize in a diverse array of pet supplies, including innovative smart litter boxes and essential grooming items. Our mission centers around a dedication to pet innovation, creating solutions designed by real pet parents to address everyday challenges. By choosing Els Pet, you’re investing in a cleaner, healthier, and more enjoyable living environment for your entire family—what we like to call "innovation with purpose."
At Els Pet, we recognize that pets are integral members of the family. This understanding drives us to source our products from reputable manufacturers who share our commitment to quality and safety. Our experienced team is always available to assist customers in finding the perfect solutions tailored to their pets' specific needs.
Beyond our comprehensive product offerings, we also share expert insights on pet care, training, and nutrition through our blog and social media platforms. By providing these valuable resources, we empower pet owners with the knowledge they need to make informed choices.
Our online store is thoughtfully designed for a hassle-free shopping experience, featuring prompt shipping and outstanding customer service. We believe that every pet deserves the very best, and we aim to be your trusted source for all your pet care requirements.
Select Els Pet as your reliable partner in your pet care journey and become part of our vibrant community of passionate pet enthusiasts today!See more
