I bought a mattress pad from them 5 yrs ago that we loved, so we purchased 2 more recently with no hesitation. Unfortunately, this time around was not positive. I made the purchase online without any problems and our pads arrived quickly. I found a couple tears on the top of one of the pads. Also, it barely covered our mattress. Because of the poor fit, the corners of the pad come off the mattress most nights while tossing and turning (which we both do). The other pad is okay. I contacted the company by email for their warranty on quality related issues. After getting no response after one week, I sent another email. I gave them the benefit of the doubt in case my original email didn't go through correctly because tech issues can happen. So, after another week of not getting a response to either emails, I figured it was doubtfully a tech glitch. I then called their customer service phone number. My call went to an answering machine saying something along the lines of they were sorry they couldn't take my call at the moment and I was to state my name, email address, phone number, order number and the reason for my call and they would get back to me soon. I did that. Now it's been almost another week and still no response. I'm definitely thinking I'm being ignored and I'm getting a bit miffed that I'll be out that money if I don't get a new pad to replace the defective one they sent me.
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